Returns Policy

At Colt & Coast, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn, unwashed and unused

• In its original condition

• With all original tags attached

• Returned in its original packaging

• Accompanied by proof of purchase

To request a return, please email hello@coltandcoast.com.au with your order number and reason for your return.

If your return is approved, we'll provide instructions on how to return your item. Items returned without first contacting us may not be accepted.

Please note that customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or you have received the wrong item, please contact us within 7 days of delivery at hello@coltandcoast.com.au. We'll assess the issue and arrange a replacement, exchange or refund where appropriate.

Exchanges

If you'd like a different size, simply return your item (provided it meets our return conditions) and place a new order.

As stock is limited, we cannot guarantee availability of your preferred size or colour at the time your return is processed.

Non-Returnable Items

We cannot accept returns for:

• Sale or clearance items

• Gift cards

• Items that have been worn, washed or damaged after delivery

• Items returned without their original tags or packaging

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If you haven't received your refund within 15 business days after approval, please contact us at hello@coltandcoast.com.au.

Australian Consumer Law

This policy is provided in addition to your rights under the Australian Consumer Law.

Nothing in this policy limits or excludes your rights under Australian Consumer Law, including your right to a repair, replacement or refund where goods are faulty, not as described or do not meet consumer guarantees.